Operation Softwares / Operation Solutions

ZSERVICE Service / Job Management Operation Softwares

Designed specifically for Service Business



ZSERVICE Service / Job Management Operation Softwares specially orientated towards the operational needs of a service orientated company providing clients with on-site home and office services.


Features


  • Main Function | Increase Work Efficiency

    This System act as a Central Client Information Database. As a Coordinating Center to Authorize, Update the status of Service Requests and Calls provided to their Clients.
    • Transform repetitive manual tasks like renewal notices to system performed task.
    • Coordinates the off-site service team with the head office, thereby allowing "flexi-location" work nature.
    • Monitors Service Contract Status for Renewal, Billings or Service Quality purposes.
    • Provides easy indications of Service Staff Productivity or Service Contract Profitability.
    • Monitors a Job Order Request from inception to finish, at the same time, relating to service contract status and billing requirements.

  • Maintenance/Service Contract Module | Offset and Normal Contract

    This System offers the user company a central database to keep track of all service contracts it has in place with the user clients. Contract value, terms of contract e.g. No. of points or service units, number of visits, service durations, on-site rates, contract duration and etc. are defined. Service due to expire date reports can be listed so that clients can be reminded near their expiry contract dates.

  • Job Order Module | Monitor Customer Service Requirements

    The Job Order Module and the Service Contract Module works seamlessly with the Service Contract Module to monitor the job requests plus the servicing done under the terms of the contract. User can print the basic maintenance agreement for each service contract and amend the terms of the contract here.

  • Service Record Module |Keep track Service History

    Each service record contains the service personnel name, client, service address, servicing detail, time begin/time end and etc. The service record links to the Job Order. Multiple service records can apply to a single Job Order, and a Service Record can be used to attend to many Job Orders for the same visit.

  • Client Asset Monitoring Module | Records Customer Details

    This Module will keep track of all the assets under servicing by the service company. Details like serial No., license No., specifications, passwords and etc. are kept in this module. Items sold by the service company can optionally be posted to this module for monitoring purposes.

    Network documentation, password documentation or any electronic documents or assets relating pertaining to clients can be centralized here. This Module is accessible by remote service personnel requiring information when servicing clients on site.

  • Job Order Request Module | Records Incident or Service Request

    The Job Order Request Module allows the off-site service personnel to obtain an authorization(Job Number) ID to begin servicing a client. Detail of the client can be obtained from the company’s remote central database, existing maintenance contract in force can be verified by the system for this client. If the maintenance terms are still valid for the selected maintenance contract (if applicable), then the service staff will automatically be issued a authorization ID to proceed with servicing.

    Otherwise, the service personnel will have to obtain the authorization ID from the head office to attend to the service request. On completion, service personnel will through a remote terminal linked to the head office, key in the completion details in terms of date, time and etc.

  • Operation Enquiry | Enhance Customer Service

    This module allows users to enquire on key aspects for example service staff activity for the day, week or between any 2 dates, client service activity between any 2 dates or service contract activity between any 2 dates and etc.


Optional Modules


  • Integrate with Accounting Modules | Greatly reduce double work

    This System can be integrated with ZACCOUNTS Accounting Modules to eliminate duplication of work between operation department and accounting department. Double entry of data is eliminated and manual errors are significantly reduced!
    • Bank Module
    • Sales Invoice Module
    • Payable Invoice Module
    • Receipt Voucher Module
    • Payment Voucher Module
    • Journal Vouchers Module
    • Reference Monitoring Module
    • GST/Tax Handling
    • Accounting Reports